such as TCPDUMP & Wireshark Excellent verbal and written communication skills Strong customer service skills Outstanding analytical... assistance to Infoblox customers. This involves responding to customer inquiries via phone, email, and web; diagnosing...

knowledge base of known support issues and resolutions Create and maintain application support service catalogue in... needs Create monthly performance reports and publish to stake holders Handle critical customer escalations and manage...

knowledge of L2, L3 devices Strong customer service skills Outstanding analytical and organizational ability Self-starter... assistance to Infoblox customers. This involves responding to customer inquiries via phone, email, and web, diagnosing...

resources of situations that require response or remediation. Resolve customer/client queries, ensure high standard of service...-functional teams. Should have good customer/client and technology-based support skills. Maintain confidentiality...

resources of situations that require response or remediation. Resolve customer/client queries, ensure high standard of service...-functional teams. Should have good customer/client and technology-based support skills. Maintain confidentiality...

. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your key..., artefacts, work products and presentations for the customer Contribute towards excellence in a highly collaborative, team...

Removal efficiency No: of Kaizens initiated and implemented Cost savings for the customer Cost saving from carrying out... Test Optimization exercise Continuous service improvements Outputs Expected: Test Strategy: * Define and implement...

of technical and management staff · Passionate about Customer Service and acts immediacy and urgency · Displays Assertiveness... Management activity and process and orchestrate the restoration of Services in a Major Incident scenario, both during service...

to senior management. 8. Ensure excellent customer service and satisfaction. 9. Manage a team of 8-10 BDEs Requirements...

appropriate resources of situations that require response or remediation. Resolve customer/client queries, ensure high standard... of service is maintained. Learn new technology and products and understand the technology landscape Work productively...