Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service... portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences...

relating to updating Customer Care / Account / Service Managers in line with process and ensuring customer SLA delivery... a concise and logical way to support the delivery of end to end Customer Service assurance with focus on high availability...

requirements gathering processes for the Lifestyle organization, with a focus in ecommerce and customer service procedures... must possess exceptional customer-focus / service, critical thinking / problem solving skills, and be able to work with many...

, contractual and operations understanding.- Map competition activity related to business as well as the customer projects....- Maintain and develop strong working relationship with customer stakeholders.- Maintain a strong working relationship...

working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring... between these according to demand End-to-end accountability for a product or service, identifying and developing the...

, discussing inter alia customer needs, service reviews, and credit risk issues. Advises and debates how business finances.... Monitor results of customer surveys against target service quality standards. Monitor levels of complaints and quality...

and differentiation of Genpact. · Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to track... operational performance and service delivery metrics. · Leverage in-depth knowledge of US Retirement Operations to drive...

would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment... which suit the customer budgetary requirements and are in line with organization's financial guidelines Actively lead small...

service catalog forms. - Creating automated workflows using ServiceNow's Flow Designer. - Demonstrated experience... positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6...

of customer satisfaction and operational efficiency Responsibilities Develop and implement strategies to optimize service... areas for improvement. · Provide leadership and guidance to a team of customer service representatives and supervisors...